Protecting your account is vital to enjoying your streaming experience with Sling TV. To help us keep your account secure and devices protected, we recommend you take the following precautionary measures: 

• Manually Sign out of infrequently-used or shared devices
• Routinely update your Sling account password
• Lock PPV rentals and in-app purchases >
  

Finally, visit our Reporting an Unauthorized Charge page to learn more about how to report any fraudulent or suspicious activity, or if you believe someone else may have access to your Sling TV account.

Manually Sign Out

Make sure you’re signing out of the Sling TV app on any infrequently used, public, or shared devices. These can include work computers, devices at a friend’s house, or any device that other users might have access to.

To sign out, start by selecting the Settings icon in your Sling TV app. To sign out of a computer browser, go to https://watch.sling.com/browse/settings/account

Note: Depending on your device, the settings button may appear as a gear image, head and shoulders icon, or as SETTINGS in the top ribbon.

Next, select Sign Out from your device settings menu or browser window.

Important Note: If you're a former Sling TV customer, to avoid accidentally restarting your subscription, make sure to sign out of your account if it's not in use. To find this option, on your Roku, Amazon or Android device, select Browse Free Shows (or Rent Movies on your Samsung, LG, XBOX One, Window 10 or browser player). You'll be taken to a menu similar to what you'd see with an active Sling TV account. Follow the instructions above to sign out.

• Learn more about managing your streaming settings > 

Updating & Changing Passwords

We recommend that you update your password periodically. Your password is your gateway to Sling TV, so let's keep it safe! When creating your password, we recommend you keep these key points in mind:

• To best keep your account protected we recommend updating your password frequently.  You can change your password by accessing sling.com/my-account
• Your password must be between 8-30 characters without spaces
• The longer the password the stronger it will be! Use more characters to your advantage when building a unique password
• Make sure your password is one of a kind to your Sling TV account
• Mix and match special characters like !@#$%^&*( with numbers as well as upper- and lowercase letters

• Click here for help updating a known password >

Sign Out of All Devices

You can sign out of all devices showing in your device history by following these steps:

1. Log in at sling.com/my-account
2. Click on the Sign out of all devices link under the Personal Information section of the My Account dashboard
3. A dialogue box will appear on the screen:
   • We recommend that you change your password before signing out of all devices if you think your account may have been compromised
   • Click "Sign Out of All Devices" to confirm

NOTE: It can take up to 10 minutes for all devices to sign out. During this 10 minute period, you will not be able to sign in to any devices with your username and password.

• Learn more about Protecting Accounts & Devices >

Getting an error after signing out?

It can take up to 10 minutes for all devices to sign out. During this 10 minute period, you might not be able to sign in to any devices with your username and password.

Certain devices will display an error after they have been signed out using the SIGN OUT OF ALL DEVICES button. Note: You'll still be signed out of the device, and in most cases, no action will be required. See below for details:

• Roku, Amazon, Android and iOS devices: A message with the error code 10-50 will appear when launching the app. Dismiss the error, and you'll be able to sign back in to the app

• AirTV Player: When opening the app after signing out, it may appear as though you're still logged in, however, nothing within the app will be functional. Attempting to watch programming will result in a black screen. Selecting the Back button at any point will direct you to the sign-in screen where you'll see a 10-32 error. At this point, you'll want to force close the Sling app and relaunch to sign back in