Error Code 4-402
4-402 errors usually occur when a bug in the software causes content to not play correctly. Try the below steps to resolve the issue:
< CLICK ON A TROUBLESHOOTING STEP BELOW >
Troubleshooting is a process of elimination. While some of the steps below might seem obvious, following them in sequence will help to identify the issue or eliminate potential causes.
- Try relaunching the channel by re-selecting it from the guide menu
- Change to a different channel and then change back to your original selection
- If the issue is experienced on all channels, try watching a TV show or movie available with your channel's Video On-Demand selection.
- If all of the above steps were unsuccessful, restart your device and try again.
- Turn your device off & back on again, or follow device specific restart instructions.
If the issue persists and is with all channels, continue with the other troubleshooting steps specific to this error code message.
Close and relaunch the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
Update the Sling TV app on your device. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
Uninstall and reinstall the Sling TV app. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
Turn your device off & back on again, or follow device specific restart instructions. Click on the link below to view device specific troubleshooting steps, including:
- Clearing Cache on your Device/ Browser
- Updating the Sling App
- Relaunching the Sling App
- Restarting a Device
- Reinstalling the Sling App
- Moving the Sling App on your Device App Ribbon
If you’re unable to resolve the error using the other steps listed above, please take note of the following information before contacting us:
When the error occurred (when selecting a show, in the middle of watching, etc.)
What type of program you were watching (live, on-demand, DVR recording)
What device you were using (browser, mobile app, streaming device)
When you're ready, click on the chat icon on your screen below and select the option to "TROUBLESHOOT" If our Chatbot is not able to resolve the problem, you will be connected to a live chat representative.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.
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