Pause or Cancel Your Subscription
You can easily cancel your subscription at any time. We hate to see you go, but we totally understand. Life happens! The options to cancel can be found by logging in to your My Account page at sling.com.
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Pause Your Subscription
If you're moving, traveling, or just want to Sling low for a bit, you can now pause your subscription. To do so, head over to My Account, sign in and then click the Pause Subscription link (as seen in the image below):
Select how long you'd like to pause your subscription for: One, two, or three months. The pause dates coincide with your billing cycle. For example, if you signed up for service on the 18th of the month, you will have the option to pause your service from the 18th to the 18th in one, two or three month increments.
Then, simply review the details on your Pause, including the date it will take effect, the date your subscription will restart, and what you'll be subscribed to when it restarts.
- Select Confirm Pause to finalize.
The Pause will take effect at the end of your current billing cycle and will automatically restart on the date shown. If you'd like to restart your service before the automatic restart, log in to My Account and select Restart Now.
Important Exclusions: Customers taking advantage of promotions (prepay bundles, annual plans, free trials), customers using only gift card as payment, customers that signed up through their devices (excluding Roku), customers that signed up through an affiliate retail partner or customers using Amazon Pay are not eligible to pause their subscriptions at this time.
Note: Ineligible customers should not be able to see the Pause option in the My Account dashboard.
Pause Extra
Pause Extra allows you to subscribe to a $5 price paid-pause bundle offering (AMC+, and DVR +).
- Select how long you'd like to pause your subscription for: One, two, or three months. The pause dates coincide with your billing cycle. For example, if you signed up for service on the 18th of the month, you will have the option to pause your service from the 18th to the 18th in one, two or three month increments.
- Credit Back to You: Once your subscription is restarted after the chosen pause cycle, your credits accrued during that time will be applied back to you on your following bill! For example, if you chose 1 month you get $5 off, 2 months is $10 off, and 3 months is $15 off your next bill!
Note: If you cancel your subscription while on Pause Extra, you will not receive the credits back to you on your account.
Important Exclusions: Customers taking advantage of promotions (prepay bundles, annual plans, free trials), customers using only gift card as payment, customers that signed up through their devices, customers that signed up through an affiliate retail partner or customers using Amazon Pay, Google Billing, Apple Billing, Roku, PayPal, etc. are not eligible for Pause Extra on their subscriptions at this time.
Cancel Your Subscription
To cancel your Sling TV subscription, you can find and select the Cancel Subscription link on the My Account dashboard (as seen in the image above) on sling.com.
Follow the on-screen instructions to finish canceling your subscription
Once finished, we’ll send a confirmation email
PLEASE NOTE: We do not provide refunds for prepaid or partial months of service. For more information, please review our Cancellation Policy.
Can I still watch after I cancel?
If you recently cancelled your paid Sling TV subscription, you’ll continue to receive service until the end of your current billing cycle (cancelling a free trial will have terminated your subscription immediately).
Once your account expires, you can come back as often as you’d like to enjoy hours of free content using the Sling Freestream. Find Sling Freestream on these select devices:
If I Deleted the App, Will That Cancel My Subscription?
No. You’ll still need to login and cancel your subscription online. Follow the steps above for assistance.
I’m Getting Errors When Trying To Cancel
If you’re seeing errors on the Cancel Subscription pages such as long load times, frequent time-outs or buttons not being clickable, try switching to private browsing or incognito mode, or check out our cache clearing article to get help clearing your browser cache >
Additionally, if you’re using ad-blocker software or a VPN, try disabling it to make your changes.
I Canceled My Subscription, But I’m Still Being Charged
If you canceled your subscription but are still seeing charges, there are a few things you can check:
Make sure your account was actually canceled:
Log in at sling.com
If your account is canceled, the My Account page will display options for restarting service (do not select this option if you don’t wish to restart)
If the account has not been canceled, the My Account page will display information about your next billing date and options to change your subscription. Follow the instructions above to cancel your subscription
Check that you don’t have another account:
Visit the Forgot Username/Email page
To confirm your identity, enter your first and last name, and the last 4 digits of the card being charged
If we’re unable to locate an account, or if you don’t recognize the email address returned, please use the links provided on that page to contact us and we can help you out
I Don’t See The Options To Cancel
Occasionally, we’ll offer limited free trials or previews that don’t require you to enter payment information. If you never provided payment information when signing up for a free trial, you won’t need to cancel the trial; it will automatically expire following the end of the trial period.
Not finding what you're after?
- Our Chatbot can solve many problems 24/7. Click the Chat icon on your screen to begin.
- Visit our Troubleshooting & Technical Issues page to find answers to FAQs and solutions to common problems.
- For even more comprehensive viewing guides and sports schedules head over to sling.com/whatson.
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