If you’re having trouble logging in to the Sling TV app or your account, there may be an issue with one of the following. Click on a topic to advance to specific content within this article or keep reading to learn about actions you can take to resolve the following issues:

• Username/Email Address >
• Password Issues >
• Unauthorized Access to Your Account >
• Login Errors & Loading Issues >

Username/Email Address

Forgot Username/Email Address

If you’re not sure which email you should use to log in to Sling, you can recover it using the Forgot Username/Email tool. 

• Recover My Username >

Old or Incorrect Email Address

If you no longer have access to the email address you used when signing up or believe there may be a typo in your email address, please visit our Updating Personal Information page for assistance.

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Password

Forgot Password

There are two options to help you quickly reset your password so that you can resume your Sling streaming activities. Simply click on the link below for instructions:

• Get Help Resetting My Password >

Update a Known Password

If you know your password, but would like to change it, we've got you covered.

• Get Help Updating My Password >

Account Locked

For security reasons, after five (5) unsuccessful attempts are made to sign in to your account, it will be locked for 30 minutes. However, you can reset your password and immediately unlock your account following the reset directions in the article below:

• Get Help Resetting My Password >

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Unauthorized Access

If you believe that someone may have gained unauthorized access to your Sling TV account we recommend that you immediately change your password.

You can also check the device history on your account by logging in at sling.com/my-account and selecting Device List under the Personal Information section. Here, you can see the device type, unique ID as well as the first and last used dates for every device where your account has been used.

• Get Help Related to Unauthorized Account Activity >

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Errors & Loading Issues

Login Errors

Most error codes received at sign-in are related to either an incorrect email address or password. Double-check the information entered and try again. 

If you continue to experience problems, close all open browser windows and clear your browser cache >

Additionally, if you experience errors logging in to My Account or the Sling app on a browser, if you use a VPN or any ad-blocking software, try disabling it.

If you're using Google Chrome, try using incognito mode to log in:

• PC: Ctrl + Shift + N 
• Mac: Cmd + Shift + N

 

Loading Issues

If you’re experiencing an issue such as an unresponsive loading screen or a generic error message, try the following device specific General Troubleshooting steps, like relaunching, updating, and restarting your Sling TV app.

Login "Looping"

You may experience an error on an account login page where after selecting Sign In, you'll be looped back to the sign-in screen and asked for your email and password again.

If you experience this error, there are a couple of things you can attempt:

• Instead of sling.com/signin, visit sling.com/account or watch.sling.com to sign in
• If you're using an ad blocker or VPN, try disabling these services before signing in
• If you continue to experience problems, close all open browser windows and clear browser cache >

Otherwise, you may need to enter your login credentials multiple times before you'll be logged into your account.

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