Viewing Your Billing History

To review your billing details, start by logging in to sling.com/my-account with your username and password, then select the View Billing Details link. Here, you can see the amount you’re billed each month for your subscription, as well as any other charges, such as prorated charges for adding Extras in the middle of your billing cycle.

Note: In order to view transaction details for each line item, click anywhere on the transaction line and detailed information will appear (refer to the image above).

• Learn more about how you’re billed >
  

Updating Your Payment Details

To update your credit card information, start by visiting sling.com/my-account and sign in to your account:

• Click Update Payment Information
• Edit or change your credit card on file and your billing information
• To save changes made to your billing information, click SUBMIT
• When updating your payment method, all required fields must be filled in before you can SUBMIT changes

Redeeming Promo Codes

If you are an existing Sling TV customer, you can redeem promo codes by logging in to your account at sling.com/my-account and selecting Redeem Promo Code on the My Account dashboard.

• Learn more about applying Promo Codes >

To redeem a gift card without making changes to your subscription, log into My Account and then click on Add Gift Card. Enter the gift card PIN/ number and then click REDEEM to apply the card balance to your account. 

      STEP 1

      STEP 2

Add a Gift Card & Change My Subscription

From the My Account page, click on CHANGE SUBSCRIPTION. Edit your subscription the way you please by selecting or deselecting the services you want to add or remove

• Scroll to the bottom of the page and select Redeem a gift card
• If your account is gift card-only, you'll select Review
• Make sure your billing address is updated, then add your gift card number and click Apply
• Once your gift card has been applied, click Continue
• Review your selections and when satisfied, click SUBMIT ORDER

Important Note: If you receive the message "You have exceeded the maximum number of attempts allowed. Please try again in 24 hours." there may be a problem registering your gift card.

Please Contact Us, and our agents will be happy to assist you.

Other Ways to Add Gift Cards

If you do not see a link to Add Gift Card in the My Account dashboard, you can redeem gift cards as a new user or add a gift card to your existing Sling TV account by clicking on the Redeem Gift Card Now button below. This will bring you to the screen shown above. For detailed instructions, click on the article links below:

Redeem Gift Card Now

Related Articles in this Category:

• How a Sling Gift Card Works >
• Sign Up With a Gift Card >
• Use a Gift Card on an Existing Account >

Pause Your Subscription

Whether you’re moving, traveling or just need a break, you can pause your subscription* for up to three months by logging in to your My Account and selecting Pause Subscription on-screen to finish. The pause will take effect at the beginning of your next billing cycle.

*Important Exclusions: Customers taking advantage of promotions (prepay bundles, annual plans, free trials), customers using only gift card as payment, customers that signed up through their devices (excluding Roku), customers that signed up through an affiliate retail partner or customers using Amazon Pay, and customers who have prepaid for their subscriptions using BitPay are not eligible to pause their subscriptions at this time.

Note: Ineligible customers should not be able to see the Pause option in the My Account dashboard.

Cancel Your Subscription

To cancel your subscription, log in to your account and select Cancel Subscription from the My Account dashboard. Follow the instructions on-screen to finish. If you’re a paid subscriber, your subscription will cancel at the end of your current billing cycle. If you’re on a free trial, your subscription will cancel immediately.

We do not provide prorated refunds, so you are free to enjoy your subscription services until the end of your active billing cycle.

• Learn more about Cancelling >

Updating Your Personal Information

To update your Personal Information, start by visiting sling.com/my-account and sign in with your Sling TV email address and password.

• From the My Account dashboard, select Update Personal Information
• Here, you can update your name, phone number and address
• Select SAVE to submit your changes
• All required fields must be entered before you can save changes

Updating Your Email Address

1. Your current email address and password to get authenticated
2. The last four digits of your credit card on file
3. Your billing zip code 
4. Once you're ready, just ask our Chatbot to: "change my email address"

Changing a Known Password

It’s always a good idea to update your passwords on a regular basis. To change your Sling TV password, start by signing in to your account at sling.com/my-account. From the My Account dashboard, click Change Password:

• Enter your current password
• Enter your new password
• Enter your new password again to confirm
• Click Submit to save changes

• Learn more about passwords & account security >
  

• Forgot your password? No worries! You can reset your password online.

Managing Your Devices

To view and manage your devices, start by signing in to your account at sling.com/my-account. From the My Account dashboard, select Device List to see every device that has used your Sling TV account login information. 

Seeing a device you don’t recognize? Select Sign out of all devices and follow the on-screen instructions or refer to item 13 below, "Sign Out of All Devices" for more information.

Download the Sling app and start streaming on your favorite web browsers, mobile devices, game consoles, set-top boxes and smart TVs.

• View a complete list of Supported Devices >

Sign Out of All Devices

You can sign out of all devices showing in your device history by following these steps:

1. Log in at sling.com/my-account
2. Click on the Sign out of all devices link under the Personal Information section of the My Account dashboard
3. A dialogue box will appear on the screen:
   • We recommend that you change your password before signing out of all devices if you think your account may have been compromised
   • Click "Sign Out of All Devices" to confirm

NOTE: It can take up to 10 minutes for all devices to sign out. During this 10 minute period, you will not be able to sign in to any devices with your username and password.

• Learn more about Protecting Accounts & Devices >

Getting an error after signing out?

It can take up to 10 minutes for all devices to sign out. During this 10 minute period, you might not be able to sign in to any devices with your username and password.

Certain devices will display an error after they have been signed out using the SIGN OUT OF ALL DEVICES button. Note: You'll still be signed out of the device, and in most cases, no action will be required. See below for details:

• Roku, Amazon, Android and iOS devices: A message with the error code 10-50 will appear when launching the app. Dismiss the error, and you'll be able to sign back in to the app

• AirTV Player: When opening the app after signing out, it may appear as though you're still logged in, however, nothing within the app will be functional. Attempting to watch programming will result in a black screen. Selecting the Back button at any point will direct you to the sign-in screen where you'll see a 10-32 error. At this point, you'll want to force close the Sling app and relaunch to sign back in

Hiding Duplicated Channels

As of 10/21/24 we are actively working to restore the filter that removes duplicate channels from your guide. Thank you for your patience while we strive to improve your viewing experience. 

Multi-Device Streaming

You can watch Sling TV on all of your favorite compatible devices, but the number of devices on which content can be watched or 'streamed' at the same time varies based on the service or combined services you're subscribed to.

• Learn more about Multi-Device Streaming >